Refund policy

Change of Mind
Please choose your drinks carefully. For quality and safety reasons, we can't accept opened items for change-of-mind returns, exchanges, or refunds.

If you've changed your mind about an unopened item, get in touch at info@germanliquor.com.au, and we'll look at it on a case-by-case basis. Approved change-of-mind returns must be unopened, in their original packaging, and you'll need to cover return shipping.

Faulty, Damaged, or Incorrect Items
Our change-of-mind policy does not affect your rights under the Australian Consumer Law (ACL). You are entitled to a replacement, refund, or other remedy if your delivery arrives:

Damaged in transit (e.g. broken bottles or leaking seals)
Faulty or spoiled (e.g. heavily corked or otherwise unfit for consumption)
Incorrectly packed (you received a different product from what you ordered)

If your order arrives faulty or damaged, please contact us at info@germanliquor.com.au within 7 days of delivery with your order number and a photo of the issue so we can sort it out quickly.

Returning an Item
Please contact us before sending anything back. We'll let you know if we need the item returned and how to do it. For faulty, damaged, or incorrect items, we cover reasonable return shipping costs.

Refunds
Once we've assessed your claim (and received any returned item), we'll email you to confirm whether your refund is approved. Approved refunds are credited to your original payment method within [X] business days.

Late or Missing Refunds
If you haven't received your refund yet, first check your bank account again. Then contact your card provider or bank, as there is often some processing time before a refund is posted. If you've done this and still haven't received it, contact us at info@germanliquor.com.au.

Sale Items
Sale items are covered by this same policy. Change-of-mind returns aren't accepted on any items, and faulty or damaged sale items are handled the same way as full-price items.

Gifts
If an item was marked as a gift and shipped directly to you, any approved refund will be issued as a gift credit. Otherwise, the refund goes to the original purchaser.